Terms & Conditions

Orders

Orders can only be placed online at www.shredmates.com

Orders can only be processed once the customer has provided all the necessary identifying information.
The seller reserves the right to refuse orders in case of serious suspicion of abuse of rights or bad faith, of unacceptable commercial purposes or if a particular item is out of stock. Offers are not cumulative.

Orders can be paid only by bank transfer.

Orders will be dispatched once payment has cleared.

Payment

For deliveries within Europe and depending on the amount of the order, costs of delivery might be included in the price. Shipping costs are indicated at the time of the order before final confirmation. The customer can then still cancel the purchase order.

We accept the following payment methods: Bank transfer.
The order will only be executed after receipt of the payment. In the meantime the ordered item will be held for 7 days, the period within which the transfer has to be done and the payment should have reached the seller; otherwise, the order will not be processed.

Order confirmation

After the system has accepted the above mentioned payment, the seller confirms the order via e-mail.

Delivery

The order will be delivered to the address provided by the customer.

The seller is not responsible for any delays in the delivery or delivery failures due to the carrier.

Return

Any ordered item can be returned or exchanged for another item within fourteen calendar days. The item must be returned in its original package.
The customer will be responsible for all return charges.
Apart from possible return charges, there is no extra charge or compensation for returning goods.
Once the goods have been returned, the seller will refund the customer by the same method of payment as used for the original transaction. However, the customer can also opt for a voucher. With this voucher, he can place a new order.

Warranty

Any damage, defect or qualitative impairment must be reported with evidence photos by customer’s registered mail to: shredmates@outlook.com
In case of identified problems, the customer should notify the seller. The seller offers the warranties provided by law.
The seller is not liable for force majeure, accidents, improper use or wrong treatment of an item by the customer.
If the item is found to be defective, it will be replaced or repaired free of charge. If the repair costs are out of proportion, the seller reserves the right to replace the item or to exchange it for a similar item.